This is an IT Support Group
​Weekly IT Roundup 🤠

Touch Eyeballs to Screen for Cheap Lasery Surgery

Hello Dear friend and IT professional,

What’s new?

Last week, I chatted with our friend Jason Murphy at N-Able about Professional Services Automation. He blew my mind.

PSAs have all sorts of fancy features that help your MSP business to grow like time recording for technicians, ticketing, resource management and more.

Be sure to check out the recording if you missed it.

Also, one week ago we launched our IT Support Premium group and newsletter.

It’s a higher-value community that eliminates tire kickers and people who aren’t serious.

We meet once a week to chat about work, certifications we’re working on and more.

If you want to learn more, hit this link

-Stetson

Tech News TL;DR

This week’s IT and tech news in 5-minutes-ish or less

Cyber-Security

2024 Data Breach Investigations Report: Most breaches involve a non-malicious human element

DropBox says hackers stole customer data, auth secrets from eSignature service

US govt warns of pro-Russian hacktivists targeting water facilities

New Cuttlefish malware infects routers to monitor traffic for credentials

Google now pays up to $450,000 for RCE bugs in some Android apps

US Post Office phishing sites get as much traffic as the real one

Passwords under seven characters can be easily cracked

Okta warns of "unprecedented" credential stuffing attacks on customers

Artificial Intelligence

Anthropic launches new iPhone app and premium plan for businesses

Understanding emerging AI and data privacy regulations

Snyk AppRisk Pro leverages AI and third-party integrations for faster risk mitigation

Danti’s natural language search engine for Earth data soars with $5M in new funding

TechCrunch Minute: OpenAI’s media deal rush continues with FT deal

AI-driven phishing attacks deceive even the most aware users

Confluent enhances Apache Flink with new features for easier AI and broader stream processing

Devastated by his videos being posted to a porn site, this founder hit on an AI startup idea

Misc

Miss your morning iPhone alarm? It's not just you, and Apple is looking into it

Apple's pleas ineffective: iPadOS on EU's gatekeeper list 

State-by-state is the best approach for right to repair, says advocacy leader

Raspberry Pi adds more memory to the Compute Module 4S

Are we in a cost of technology crisis? Our vultures think so

Vivaldi composes Split View sonata for browser on iPadOS

Apple's 'incredibly private' Safari is not so private in Europe

Watchdog reveals lingering Google Privacy Sandbox worries

Check out our partner newsletter this week 👇

Community Highlights 🚀

Discussions from This is an IT Support Group’s Facebook group

Not sure if this is accurate but it’s disgusting

I have ONE ( 1 ) user at a users site that refuses to follow the rules and uses his personal GMAIL account. Everyone else complies.

I just passed the CSYA+ cert a few hours ago…

Sup IT Homies. Its me again. Ya Boi.

I want to introduce something new

I've started buying my new technicians a nice ifixit kit when they've been working for me for 6 months.

Tech Support Gore 🤘

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See ya next week!

-Stetson

ITSG Founder