Stop Applying to Big Tech: Who's Actually Hiring IT Pros Right Now

In partnership with

88% resolved. 22% stayed loyal. What went wrong?

That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

See the data

Every week you see another headline: “Big tech cuts 10,000 jobs.” Then the next day: “Cybersecurity talent shortage reaches crisis levels.” So which is it?

Both. The IT job market has split in two. If you’re only looking at the usual suspects, yeah, it looks rough. But four sectors are quietly building IT teams faster than they can fill seats.

Healthcare IT is booming. Regulations are forcing hospitals to modernize, and every system that delayed digital transformation during COVID is now scrambling. EHR specialists, clinical systems analysts, and healthcare security analysts are in serious demand.

Financial services is paying premiums. Banks need people who understand secure coding, cloud migration with compliance, and legacy systems like COBOL. Expect 10-15% salary premiums over equivalent tech roles.

Government and defense is the unfashionable goldmine. Over 15,000 IT positions on USAJobs right now. Factor in pension, loan forgiveness, and locality pay and the compensation gap with the private sector isn’t what people assume.

Manufacturing and industrial IT keeps growing quietly. Every factory adding IoT sensors, every warehouse deploying robots needs IT people. Not glamorous, but stable with way less competition.

The takeaway? Stop doom-scrolling layoff headlines and start targeting specific industries. The jobs exist. They’re just not where everyone’s looking.

Full breakdown on the blog: thisisanitsupportgroup.com/blog/who-is-actually-hiring-it-pros-2026