Class schedules are usually evenings (US/UK) and are fixed so you know exactly when you have to be there. All you need is a quiet work space to teach, a commitment to the class schedule, and a passion to help others in IT.

Community Highlights 🚀

Discussions from This is an IT Support Group’s Facebook Group

how would you feel if your New IT MANAGER is not even an IT person ?

Best ticketing system? and why?

I just lost another job offer because I used a pseudonym

I found this raspberry pi. How can I clean it without damaging it?

My company has a deadline to get everyone enrolled and using MFA by the middle of February...

Am I the only one who just discovered there are over 65,000 network ports

Opinion: Does it matter if your manager isn’t technical?

Dear Anon:

I’m responding to the post above, how would you feel if your new IT manager is not an IT person

I think this post probably makes a lot of people think about Jen from the IT Crowd. Clueless and misinformed, amateur at best and unable to perform the job functions.

Jen showing off “the internet” - a box she believes to be the internet.

The truth is, the post is missing a lot of context, so my answer is “it depends”. Companies come in a variety of sizes and organizational structures. If you’re at a tiny startup with few layers of management, your manager is probably not an IT person.

What are the manager’s roles? Is it to guide their employees, to manage workload and the flow of work? Or is their job to lead project work and implement it?

If it’s a more people-oriented role, their technical competence might not matter all that much. But if they’re supposed to be leading projects or if there lack of technical ability is getting in the way, that can be frustrating.

Read the room, how are others in the org reacting to the person and perceiving what they do?

It may be incredibly frustrating to work for someone who is not able to live up to their role.

If you’re in a bad spot at work: keep your head down, skill up and try to find a way out to a new job. Changing things in an organization can be incredibly difficult and futile. The best solution might be an exit. If you’re unable to find a new job, then work towards one, but slug it out and don’t cause drama.

This is all my opinion of course, you’ll meet a variety of managers during your career and might even join the dark side and become one.

Good luck IT padawan.

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