Hey,
I added a batch of new roles to the job board this week.
Some are actual support jobs. Some are the “I’m trying to get out of the ticket queue” jobs: cloud support, support engineering, security triage, DevOps-ish stuff.
A couple are outside the US, so check the location before you get too excited.
A few that stood out:
HPC System Administrator (Top Secret) — RedLine Performance Solutions
Remote, USA. Niche role, but if you have clearance and sysadmin/HPC experience, probably worth a look.
DevOps Enablement Engineer / SDLC Lead — ECS
Remote, USA. $150k-$200k. More SDLC/process leadership than “write YAML all day.”
Sr. Digital Customer Support Engineer — GE HealthCare
Remote, USA. $92k-$137k. Healthcare tech support/engineering role, and they actually posted the salary.
Cloud Support Engineer — Platform.sh
Remote, Spain. Platform support role. This is the kind of support job that can move someone toward cloud/DevOps work.
Solutions Support Engineer — Wiz
Remote, Ireland. Cloud/security support. Worth a look if you’re trying to move toward security but don’t want to jump straight into SOC work.
Enterprise Customer Support Engineer — Collibra
Remote, Australia. Technical support engineering role. More product troubleshooting than basic helpdesk.
Specialist I, Technical Support (Terminal) — Payroc
Remote, UK. Payment terminal support. Not glamorous, but product-specific support can be a decent lane.
Technical Support Engineer (Blockchain & Backend) — Binance
Remote, Philippines. Very niche, but I know some of you are into backend/blockchain stuff.
A few older ones are still open too:
Triage Security Analyst at Arctic Wolf, remote US, $65k-$90k
Cloud Engineer, AWS at Rackspace Technology, remote US, $95k-$140k
Technical Support Engineer (MSP-Facing) at NinjaOne, Austin hybrid, $65k-$85k
Senior Infrastructure Engineer at Presidio, remote US, $110k-$145k
Security Operations Analyst at Huntress, remote US, $75k-$105k
Lead Network Engineer at Lumen, remote Maryland, $114k-$152k
Small career note:
If you’re trying to get out of pure ticket queue work, don’t only search for “sysadmin.” Search for support engineer, cloud support, technical support engineer, and security analyst too.
A lot of those roles still use the stuff you already do: troubleshooting, logs, escalation notes, customer comms, tickets. They just point those skills at better teams and usually better pay.
Browse all 19 roles: https://jobs.thisisanitsupportgroup.com
Hiring IT people? You can post a role here and get it in front of the ITSG community: https://jobs.thisisanitsupportgroup.com/post-a-job
Stetson
